why_left.original-1 (1).png
Rendition object (417)

why

As a society, we are more diverse than ever.

We are more informed than ever.

We are aware of and proud of our individuality.

One person might be a millennial. But she is also an introvert, a morning person, a trained economist, a city-dweller, a high potential employee. She might specialize in seeing the big picture and anticipating roadblocks while someone else with the same credentials and title specializes in meticulously plotting the day-to-day path to a project's success.

Every single one of your employees and customers is a unique mix of strengths, expertise and preferences.

how_left.original.png
how_right.original.png

how

Today’s new realities in the workplace and marketplace require us to better understand and appreciate non-traditional methods and perspectives as personalization forces us to reinvent the ways we think, work and lead.

We need to operate faster, smarter and more strategically.

Today's new realities in the workplace and marketplace require us to better understand and appreciate non-traditional methods and perspectives as personalization forces us to reinvent the way we think, work and lead.

We are moving from an age of standardization to an age of personalization.

In standardization, the business defines the individual. We’re told what to do inside the box we’re given. Progress toward the company mission is what matters and is measured. We protect our functions and work within our silos.

In our new age of personalization, the individual defines the business. Our individual capacities should be elevated and activated, so we can influence the business. Progress toward individual impact and legacy should be what matters and is measured. We must value and seek interdependence across the enterprise.

Adapt, or lose relevance as a place to work or a place to buy from.

Corporate strategies were not designed to handle mass variance in people. We still need standardization, but the age of personalization is forcing us to rethink what those standards are so we can better lead our employees and serve our customers. Without this mindset, we can’t reclaim sustainable, organic growth.

what_left_Wt32qxm.original.png
what_rt.original.png

what

The Summit Experience

Share insights and learn from others in this cross-industry, executive level summit.

During this intensive 1-day summit, senior leaders from industries spanning healthcare, automotive, finance, consumer packaged goods, retail and more, will explore how personalization impacts the future of their business and what it means for how they lead innovation, strategy and people.

Think of this summit as well-defined, highly organized think-tank.

Connect with leaders from other industries and create systems for making sure the organization is welcoming at every level to every individual.

Collectively, we will discuss how to:

  • Build an organizational culture where employees can most authentically contribute and lead to inspire thousands of employees to grow and evolve together.

  • Achieve your mandate to produce more, sell more, gain more market share,and keep investors happy.

  • Meet individualised healthcare needs of people – as health systems, providers or even as large employers.

  • Shape and market products and services to strengthen humanity and the communities around us.

  • Eliminate the silos in your organisation and develop a healthy, high-performance and inclusive workplace where leaders and teams collaborate and respect one another.

Topics for Discussion

_0000_01-Welcome-to-the-Age-of-Personalization.jpg

01|

Welcome to the Age of Personalization

Organizations are experiencing tension because we’re stuck between an age of standardization and our new age of personalization. Leaders are still trying to build cultures that are agnostic to differences. Why? Because their thinking, their vision, their systems are so dependent upon focusing on standardization that they haven’t provided the room to serve personalization. But individuals are no longer inclined to hide their diversity or feel pressured to fit into the standardized version of mainstream. We want to influence our workplace and the marketplace in our own way. How do we lead in this age of personalization?

_0001_02-Diversity-Puts-Us-in-Boxes,-Inclusion-Lets-Us-Be-Human.jpg

02|

Diversity Puts Us in Boxes, Inclusion Lets Us Be Human

In our global enterprises, employees and customers span multiple countries, languages, generations, cultures and socioeconomic backgrounds. How do we turn our varied workforces into inclusive environments that maximize individual capacity? Diversity does not automatically lead to inclusion. Inclusion is active: it’s a system for making sure the organization is welcoming at every level to every individual. Inclusion is a skill, one that needs to be learned, practiced and mastered by every leader starting with the CEO on down.

_0002_03-From-Brand-Identity-to-Individual-Identities.jpg

03|

From Brand Identity to Individual Identities

Building relationships with consumers, patients, employees or partners has never been more challenging, with so much competition for their attention. People want to identify with a brand whose products and services give their business or life meaning and significance. But how do you build that kind of relationship with millions of people around the world?

_0006_How-Wall-Street-Feels-About-Personalization.jpg

04|

How Wall Street Feels About Personalization

People, technology and markets are changing faster and faster, yet leaders are not willing to sacrifice this quarter’s gains to prepare their organizations for a future that might look radically different from today. We put our futures at risk because we are obsessed with near-term results – even when there are real-world examples of companies successfully innovating with the future in mind. Is it Wall Street that’s holding companies back? Or is it a lack of courage among leaders? What do investors want – will Wall Street punish you or reward you for making decisions and creating strategies designed for our new age of personalization?

_0007_The-Luxury-of-Time-is-Over.jpg

05|

What Does the Age of Personalization Really Mean?

A lifetime of standardization has minimized our freedom and made us frustrated and exhausted. Where do we go from here? How can we reclaim time and free ourselves from those unnecessary limits?

Researchers can now go beyond our chronological age to give us insight into our biological age – the age at which our body is functioning. What can we know about ourselves as a result? And what should we do with that insight?

_0003_04-From-Mission-to-Contribution.jpg

06|

From Mission to Contribution

Every organization has a mission/vision/value statement and employees will buy into it on the surface because there is no freedom not to. Employees may join the organization because they share the mission, or they might just need a job. But why should that matter, if what they really want is to contribute? What is most meaningful to people is to know they have a chance to contribute their unique skills and strengths – no matter the mission. How can we restore passion throughout our organizations by enabling individuals to personalize the way they serve the organization’s mission and values?

_0004_05-From-Results-to-Methods_-A-Healthcare-Perspective-on-Personalization.jpg

07|

From Results to Methods: A Healthcare Perspective on Personalization

Leaders in healthcare have been grappling with the tension between standardization and personalization for a while now. The healthcare industry is evolving from a volume-based, fee-forservice model to a value-based model that rewards them for providing a better, personalized experience for patients, employees and communities – while managing costs efficiently. What can we learn from their experiences so far?

_0005_06-All-Employers-Are-in-the-Business-of-Health.jpg

08|

All Employers Are in the Business of Health

Large employers have tremendous ability to impact the health of individuals, communities and society as a whole – physical health, through well-designed benefit plans and wellness strategies; financial health, through equal pay and debt relief programs; and societal health, through the economic and environmental effects of our businesses. Leaders in healthcare are accustomed to considering social determinants of health – factors like where patients live and work, and their access to good food, housing and transportation. These factors can have just as much impact on a person’s health as genetics. What can leaders in non-healthcare industries learn from healthcare about how to consider the whole person when setting organizational priorities in terms of physical health, financial health and mental health?

Speakers

Joseph Alvarnas

MD, Senior Medical Director for Employer Strategy, City of Hope

Gustavo Canton

Vice President of People Analytics, Schneider Electric

Jack Cox

Doctor of Medicine (MD), Master of Medical Management (MMM)

Victor Crawford

Chief Executive Officer of Pharmaceutical Segment, Cardinal Health

Fred Diaz

President and Chief Executive Officer and Chairman of the Board, Mitsubishi Motors North America, Inc.

Kety Duron

Chief Human Resources and Diversity Officer, City of Hope

Teri Fontenot

Chief Executive Officer Emeritus, Woman’s Hospital

Brian Garish

President, Banfield Pet Hospital

Tom Jackiewicz

Chief Executive Officer, Keck Medicine of USC

Scott Lacy

PhD, Associate Professor of Anthropology, Fairfield University

Mark Laret

President and Chief Executive Officer, UCSF Health

Tyjaun Lee

Campus President, Penn Valley & Maple Woods at Metropolitan Community College

Morgan Levine

PhD, Assistant Professor of Pathology, Yale School of Medicine

Patricio Madrazo

Chairman, San Miguel Group

Tom Mihaljevic

MD, CEO and President of Cleveland Clinic

Nik Modi

Managing Director, RBC Capital Markets

Jeff Pilof

Senior Vice President of Supply Chain, CVS Health

Stephanie Neuvirth

Senior Vice President, People & Organization, Banfield Pet Hospital

Song Richardson

JD, Dean and Chancellor’s Professor of Law, University of California Irvine

Annette Walker

President, City of Hope Orange County

Ronalee Zarate-Bayani

Chief Marketing Officer, Los Angeles Rams

Joseph Alvarnas

Pragmatic Listener

COLOR_Joe-Alvarnas.png

Joseph Alvarnas

Pragmatic Listener

What is he solving for?

On my better days, I hope to deliver solutions that are pragmatic, humanly sustainable, grounded in reality, and that bring emotional self-awareness to the process. I enjoy solving problems that involve understanding the narrative that we are trying to impact and those in which understanding the individual stories of the parties involved at a deep level can help create innovative, compelling, meaningful solutions that provide a positive emotional and intellectual experience for those involved.

Background

Dr. Joseph Alvarnas is the Vice President of Government Affairs, Senior Medical Director for Employer Strategy, and an Associate Clinical Professor in the Department of Hematology/Hematopoietic Cell Transplantation. He is accountable for leading advocacy efforts at the Federal, State, and local levels related to the needs of cancer patients and the challenges of bringing new, innovative treatments to patients who need them. He report to the President of Strategy and Business Ventures and assists in developing, marketing, and operationalizing the clinical infrastructure and activities related to employer and payer services. Prior to entering this role, he worked as the Director of Value-Based Analytics for the City of Hope Comprehensive Cancer Center and served as the Director of Medical Quality for the California Institute form Regenerative Medicine (CIRM) Alpha Clinic at the City of Hope. Dr. Alvarnas has led two multicenter, national clinical trials related to hematopoietic cell transplantation in patients with HIV/AIDS and blood cancers. He co-chaired the inaugural National Comprehensive Cancer Networks Practice Guidelines Committee for Acute Lymphoblastic Leukemia and has been a speaker at multiple NCCN events where he has discussed valued-based care of patients with cancer and issues of patient access to innovative cancer care therapeutics. He currently serves as the American Society of Hematology’s Chair for the Committee on Practice and sits on the Executive Committee for the American Society of Hematology. He is Editor-in-Chief of the publication Evidence-Based Oncology. He earned his undergraduate degree from Santa Clara University where he was recognized as the Valedictorian for his graduating class, his medical degree from the University of California San Francisco, and completed a residency in Internal Medicine and fellowships in Hematology and Hematopoietic Cell Transplantation at Stanford University Medical Center prior to joining the City of Hope.

Gustavo Canton

Analytics Advocate

432x763_color_0007_Gustavo_canton2-min.jpg

Gustavo Canton

Analytics Advocate

What is he solving for?

I consistently deliver analytics solutions that allow leaders to make better decisions for their companies/communities. The problems that I enjoy solving the most is helping society evolve so that we can maximize human potential. If I could pick an area where I have a personal passion is well-being. My believe is that if we are able to create a society where we solve for healthy mind and body first, we can figure out how to solve for other key challenges.

Background

Gustavo is the VP of People Analytics at Schneider Electric and he is a very active champion of the analytics community in the industry. He is responsible for all employee analytics related activities to support talent and the implication on business performance. Some of his current responsibilities are to manage a 25+ global analytics team, set the strategy for analytics infrastructure, provides advance analytics support across the entire employee life cycle in collaboration with other areas.

Prior to that, Gustavo worked for Walmart, Inc in several different analytics functions. From 2012 to 2017, he worked in the People Analytics team leading analytics, test & learn, research and strategy. Before Gustavo joined HR, from 2005 to 2012, he worked in different Marketing Analytics and Strategy teams supporting customer insights, advanced analytics and providing strategic analytics support.

Gustavo was born in Panama City; Panamá, where he obtained his degree in Mechanical-Industrial Engineer. He has a combined 12+ years of Research and Analytics experience across different industries.

Hobbies:

During his free time, he enjoys listening to podcasts and working out (yoga, cycling, etc).

Jack Cox

Wise Inquirer

432x763_color_0002_Jack-min.jpg

Jack Cox

Wise Inquirer

What is he solving for?

I most enjoy helping fellow travelers or pilgrims see the problems and hence the solutions in a different light. Knowledge is having the right answers. Wisdom is having the right questions; I help people ask better questions.

Background

Dr. Jack Cox is a seasoned senior healthcare executive with over 25 years’ experience in regional and national senior leadership positions including both large integrated healthcare delivery systems as well as national corporate experience. His areas of expertise and experience include: executive coaching, advising, strategic development of performance improvement / quality systems, innovation, clinical program strategic development and implementation, physician leadership development / alignment, large program operations, education, research and national and international publishing and speaking. He has achieved national recognition as an expert in quality and safety. Dr. Cox has regional and national committee and board experience.

Dr. Cox was most recently the Senior VP & Chief Quality Officer for Providence St Joseph Health (PSJH) and the System CMO for Swedish Health Services. PSJH is one of the nation's top Catholic health systems, with 51 hospitals and 119 thousand caregivers serving over 10 million patients in seven states. PSJH is a $23 billion non-for-profit comprehensive healthcare organization.

Dr. Cox is a board certified Family Physician, a fellow of the American Board of Family Practice, a fellow of the American College of Physician Executives and holds a master’s degree in Medical Management from Tulane University. He has been named one of Becker’s Top 100 CMO’s to know in 2014, 2016 and Becker’s Top Expert Leading the Field of Patient Safety in 2017, 2018. He has spoken internationally and published widely including 4 books.

Victor Crawford

Creative Visionary

432x763_color_0004_victor-min.jpg

Victor Crawford

Creative Visionary

What is he solving for?

I believe that I am a source of original thinking and creative imagination as it relates to work and real life problems. I try to be a good source of ideas for vision, practical and strategic planning.

Background

Victor Crawford is the chief executive officer of the Pharmaceutical segment at Cardinal Health. This segment distributes brand and generic pharmaceutical, specialty pharmaceutical and over-the-counter healthcare and consumer products. In addition, the Pharmaceutical segment provides services to support the development of these products to pharmaceutical manufacturers and healthcare providers across the country.

Crawford came to Cardinal Health with a wide range of experience at some of the world’s most respected companies. His most recent role was at Aramark, where he was chief operating officer for Healthcare, Education and Business Dining.

Before joining Aramark in 2012, Crawford served as president of field operations at Pepsi Beverages Company and guided the field leadership team in the U.S., Canada and Mexico. He initially joined the Pepsi-Cola Bottling Company in 1990, working in a variety of roles in finance and sales before being appointed to vice president and general manager of the greater Chicago division of Pepsi-Cola General Bottlers, Inc. in 1998.

Crawford also worked as a senior vice president of Marriott Distribution Services and was named chief operations officer for the Eastern region of Marriott International. His career began with roles at PricewaterhouseCoopers and Federal-Mogul Corporation.

Crawford serves on the board of directors for Dave & Buster's Entertainment, Inc., the National Urban League, Thomas Jefferson University, and the Jefferson Health Advisory Board. He received his bachelor’s degree in accounting from Boston College.

Fred Diaz

308x306_0006_Fred-Diaz.jpg

Fred Diaz

Background

Fred Diaz is President and Chief Executive Officer (CEO) of Mitsubishi Motors North America (MMNA), as well as Chairman of the Board. In this role, Diaz is responsible for overseeing all aspects of the company's operations in the United States, including sales and Marketing, parts and service, logistics, public relations, customer support, finance, legal, information technology, human resources and regional operations.

Diaz brings 30 years of experience in the automotive industry and a wealth of knowledge of the U.S. market. Prior to this appointment, Diaz served as General Manager in charge of performance optimization for the global marketing and sales division of Mitsubishi Motors Corporation (MMC) in Japan.

Before his tenure with Mitsubishi Motors, Diaz held the position of Division Vice President and General Manager, North America Trucks and Light Commercial Vehicles for Nissan North America (NNA), and was responsible for trucks and light commercial vehicles across the U.S., Canada and Mexico. Previously, Diaz was Senior Vice President, Nissan Sales & Marketing and Operations, U.S. During his time leading the Nissan Division in the U.S., Diaz helped strengthen the division's focus on trucks and commercial vehicles and provided important guidance for the launch of the all-new TITAN XD full-size pick-up truck.

Prior to that, Diaz was President and CEO, Ram Truck Brand and Head of National Sales, as well as President and CEO of Chrysler de Mexico and Latin America.

Diaz earned a Bachelor of Science degree in management with an emphasis in psychology from Texas Lutheran University and an MBA from Central Michigan University. During his free time, he enjoys spending time with his family and exercising.

Kety Duron

Behavior Puzzle Master

COLOR_Kety Duron.png

Kety Duron

Behavior Puzzle Master

What is she solving for?

Effective and practical, people-centered, solutions. I enjoy solving organizational and human behavior problems.

Background

Kety Duron is City of Hope's chief human resources and diversity officer, providing executive strategy and oversight for the organization's human resource initiatives. This includes overseeing City of Hope's compensation, benefits, employee/labor relations, organizational design and development, diversity and inclusion, succession planning and leadership development, talent acquisition and selection, statraining, workforce planning and performance management programs.

Prior to City of Hope, Duron was vice president of human resources at Stanford Health Care where she transformed the department into a customer-focused, proactive thought-partner. Before Stanford Health Care, she served in a variety of human resources leadership roles at UCLA Health for more than 25 years.

Kety has a Bachelor of Science degree in physics from the University of Athens, Greece, and a Master of Business Administration degree from Pepperdine University.

Teri Fontenot

Intuitive Fixer

ezgif.com-gif-maker (5).jpg

Teri Fontenot

Intuitive Fixer

What is she solving for?

I am a 'fixer'. I dislike seeing innocent people and vulnerable animals suffer, and want to do whatever I can as quickly as possible to create solutions that improve quality of life and strengthen organizations. I also prefer to make informed, timely decisions over perfect ones that are often delayed due to the need to fully analyze or gather more information. Intuition and experience are powerful attributes.

Background

Teri Fontenot, FACHE, is CEO Emeritus of Woman’s Hospital. She was the President and CEO for 23 years until her retirement in March 2019. Teri began her career at Woman’s in 1992 as chief financial officer and became CEO in 1996. Under her leadership, Woman’s became the largest birthing hospital (8200 births annually) and neonatal intensive care unit (84 beds) in Louisiana, and is the only independent, nonprofit women’s hospital in the country. Teri led tremendous growth and development at Woman’s, including a $340 million replacement campus that opened in August 2012 with increased capacity for service expansion. Recent notable achievements include a strategic partnership with Mary Bird Perkins-Our Lady of the Lake Cancer Center to open the nation’s only specialized breast and gynecologic cancer facility in one location. The Birth Center of Baton Rouge, a midwife model of care facility, opened on Woman’s campus in late 2018 to provide a continuum to the hospital’s core obstetrical service.

Woman’s is a Magnet and Baby Friendly designated health system, and consistently performs favorably to national benchmarks on clinical outcomes, patient safety, financial performance, patient experience, culture, and workforce engagement. In 2018, Woman’s ranked in the 99th percentile for physician engagement, 94% for employee engagement, and the 95th percentile for patient experience. It is the only recipient of Modern Healthcare Best Places to Work award every year the award has been given, ranking 6th in 2018. Woman’s has a dominant market share in all women’s health service lines ranging from 75% to 95% in its primary and secondary service areas. As a tertiary health system, Woman’s provides high risk maternal and infant services statewide as well as access to breast cancer care.

Teri’s leadership service to the healthcare field includes numerous state and national healthcare boards. She currently serves on the American College of Healthcare Executives Board of Governors. She has had numerous appointments the past twenty years with the American Hospital Association, including chair of the board of trustees in 2012. Teri is the only Louisianian to serve in that role in the AHA’s 120 year existence, and was the fifth female chair. Other healthcare service includes a six-year term on the Advisory Committee on Research on Women’s Health for the National Institutes of Health, chair of the board of the Louisiana Hospital Association, and the LHA Professional and General Liability Insurance Funds board, which she chaired for over a decade.

She is currently an independent director on the boards of Amerisafe (AMSF) and LHC Group (LHCG)--both are NASDAQ companies; the Baton Rouge Water Company; and the advisory boards for IBERIABANK, CCs Coffee Shops, and Horizon Wealth Management. Other notable past governance service includes 12 years on the board of directors of the Sixth District Federal Reserve Bank and as the Audit Committee chair, and the New Orleans Federal Reserve Bank branch board.

Teri was included in Modern Healthcare magazine’s Top 100 Most Influential People in Healthcare in 2011 and 2012, and named to Modern Healthcare magazine's inaugural list of the Top 25 Women in Healthcare in 2005. She was honored as Businessperson of the Year in 2013 by the Baton Rouge Business Report, received the inaugural Becker’s Hospital Review Healthcare Leadership award in 2013 and again in 2016, and was a 2011 inductee of the Louisiana State University E. J. Ourso College of Business Hall of Distinction.

Teri is a CPA (inactive), holds an MBA, is a Fellow of the American College of Healthcare Executives. She is married with two children, four grandchildren, and a pug.

Brian Garish

Relentless Explorer

COLOR_0001_Brian_Garish.png

Brian Garish

Relentless Explorer

What is he solving for?

I am most energized when I'm listening and connecting with people to ensure their voices are being heard. I am a true believer that no matter your position, you control culture and that strategy doesn’t work without empathy. As such, I focus on solving problems by giving authority to others so those around me are empowered to grow and develop.

Background

As president of Banfield Pet Hospital, Brian Garish oversees the largest veterinary practice in the United States, including more than 1,000 hospitals and 18,000 associates.

Under his leadership, Banfield has pioneered associate-centered programs that include expanding available mental health resources, piloting a program that helps relieve veterinarians’ student debt burdens, and creating a culture of inclusion that empowers associates to influence company strategy and growth. He has achieved a practice-wide all-time low turnover rate for veterinarians and the support staff – quite a feat in today’s highly competitive race for veterinary talent.

Garish started working as a 16-year-old sweeping floors, stocking shelves, cashiering and unloading trucks, then advanced through management roles at Walgreens and senior leadership roles at CVS Health before joining Banfield in 2015 as chief operating officer.

That blend of experience with healthcare for both people and pets is why today one of his big goals is to advance human health through pet health. He eagerly shares his bold ideas and thought leadership in the following areas of expertise:

  • The intersection of pet health, human health and societal wellbeing
  • Strategic and operational excellence
  • Leadership and human capital
  • Change management

As a leader who connects more with Gen X, but is close enough in age with many Millennials, he is uniquely positioned as the president of Banfield who oversees an organization with a workforce that is nearly two-thirds Millennial and Gen Z. This also gives Garish a unique perspective on how to help leaders prepare their organizations for the demographic shifts underway. Believing these demographic shifts will change everything about how business runs – including how work gets done, which business models will succeed, what products and services people will want, and more – Garish feels an urgency and passion for helping leaders create cultures of inclusion that will fuel growth.

Tom Jackiewicz

Change Historian

432x763_color_TomJackiewicz.png

Tom Jackiewicz

Change Historian

What is he solving for?

I love studying history, so much of which is about chaotic periods of change and upheaval that led to great opportunity. I use the lessons of history – be it world, industry, or our own organization – to create solutions for an entity and environment that will look completely different in just a few years.

Background

Thomas E. Jackiewicz serves as senior vice president and chief executive officer for Keck Medicine of USC. He is responsible for oversight of the university’s clinical activities, including the renowned USC Norris Comprehensive Cancer Center, one of the first comprehensive cancer centers established in the United States; USC Care Medical Group, the medical faculty practice; Keck Medical Center of USC, which includes two acute care hospitals: 401-licensed bed Keck Hospital of USC and 60-licensed bed USC Norris Cancer Hospital; USC Verdugo Hills Hospital, a 158-licensed bed community hospital; outpatient facilities in Beverly Hills, downtown Los Angeles, La Cañada Flintridge, Pasadena, and the USC University Park Campus; and other clinical practices and joint ventures throughout Los Angeles and Orange counties.

Among his duties, Jackiewicz is responsible for implementation of a strategic vision to significantly grow, align and integrate the medical enterprise. He oversees decisions on business development, information technology systems and electronic records for the clinical operations, while also managing long-term growth of the clinical entities. He provides critical oversight of potential acquisition and merger opportunities to expand the health system’s breadth and scope, and is actively driving the development of affiliations and partnerships in key referral areas.

Prior to joining USC in 2012, he served as chief executive officer of University of California, San Diego Health System and associate vice chancellor of University of California, San Diego Health Sciences. As CEO, he helped lead the academic health system during one of its largest periods of growth and expansion, including the addition of the Sulpizio Cardiovascular Center, the renovation and seismic retrofitting of UC San Diego Medical Center and planning for the opening of the Jacobs Medical Center in 2015.

During his career, Tom Jackiewicz has served as director of fiscal operations for the clinical practices of the University of Pennsylvania, director of business and financial operations in the Department of Medicine at the University of Pennsylvania Health System, senior associate chair for finance and administration in the Department of Medicine at Stanford University School of Medicine, and chief operating officer at Columbia University Medical Center.

Jackiewicz earned his master’s degree in public health, in health policy and management from Columbia University and his bachelor’s degree in business administration from the University of Georgia.

Scott Lacy

Harmonious Unifier

432x763_color_0005_Scott_lacy-min.jpg

Scott Lacy

Harmonious Unifier

What is he solving for?

I’m a connector/unifier. I articulate harmony in the presence of dissonance. I feel alive and authentic when I am working with others (individuals and groups) to alleviate suffering (a.k.a. spreading love).

Background

Scott Lacy is Associate Professor of Anthropology, Chair of the College of Arts & Sciences, and the Faculty Chair of Community-Based Research Initiatives at Fairfield University in Connecticut. He teaches Anthropology, Environmental Studies, and Black Studies courses. Prof. Lacy is also the founder and Executive Director of African Sky, Inc., a non-profit organization that collaborates with hard-working farm families in rural Mali, West Africa. His research interests include cross-cultural knowledge production, food systems, and intellectual property rights associated with seed, and more recently, the anthropology of happiness. He earned his Ph.D. in Anthropology at UC Santa Barbara where he started his teaching career in the Department of Black Studies as the University of California President's Faculty Fellow. Prior to arriving at his current post at Fairfield University, Lacy taught in the Department of Anthropology at Emory University during his tenure as Marjorie Shostak Endowed Lecturer. Since his first years as a teacher, Professor Lacy has received numerous teaching awards and grants from the University of California, and Emory and Fairfield Universities. His unique teaching style is featured in a DVD/streaming course produced by The Great Courses.

Professor Lacy has worked in Mali since 1994 when he first served in the Peace Corps. Since then, he has partnered with family farmers, teachers, community leaders, plant scientists, engineers, and a host of other knowledge specialists in Mali and throughout the world. A two-time Fulbright Scholar (Mali 2001-2002 & Cameroon 2016-2017), Lacy has presented his work as a consultant and/or keynote speaker for Engineers Without Borders, The Peace Corps, The Material Research Society, ICRISAT Mali, the Institute d’Economie Rural (Bamako, Mali), the Guangxi Maize Research Institute (Nanning, China), the D80 Conference, MIT and, Columbia. Currently, Lacy is working on a book manuscript that chronicles over two decades of friendship and collaboration in southern Mali. His non-profit and academic work has been featured in two major documentaries: Sustaining Life by Sprint Features (nominated for a 2009 academy award), and Nyogonfe: Together (scheduled to be released in 2020).

Lacy is co-editor and author of two popular textbooks, Applying Anthropology, and Applying Cultural Anthropology, both published by McGraw-Hill. He has published a number of book chapters and articles that document cross cultural knowledge production in agriculture, community development, engineering, and even nanotechnology. He was awarded a Certificate of Congressional Recognition and Achievement from the US House of Representatives in 2011, the same year he was the inaugural awardee for Otterbein University’s Global Intercultural Achievement Award. In addition to his work as an anthropologist, Lacy is also known for his batik artwork, including one piece that toured the country from 2006-2009 as part of a traveling Smithsonian Folklife Festival exhibit celebrating the US National Parks Service.

Mark Laret

308x306_0003_Mark-Laret.jpg

Mark Laret

Background

Mark R. Laret is president and chief executive officer of UCSF Health, an internationally recognized medical institution with more than 950 beds, nearly 2 million outpatient visits and annual revenue of over $4 billion. UCSF Health has affiliations with top health care organizations throughout Northern California. Laret is also a founder of Canopy Health, a doctor- and hospital-owned accountable care network of more than 4,000 health care providers in the San Francisco Bay Area.

U.S. News & World Report ranks UCSF Medical Center as the No. 1 hospital in California, the best in the West and the sixth best in the country (2018-2019). Laret has led initiatives to improve patient and family health care experiences, to improve the quality and safety of care, and to establish a regional network of hospitals and physicians. He oversaw construction of UCSF Health & newest hospital complex — UCSF Medical Center at Mission Bay — which opened in 2015 and includes hospitals for children, women's services and cancer, as well as an outpatient center.

Laret joined UCSF in 2000. He has more than three decades of experience as a health care executive and is a national leader in health care reform. He held several leadership positions at UCLA Medical Center from 1980 to 1995 before serving as CEO of UC Irvine Medical Center from 1995 to 2000. He is chair of the board of directors of Canopy Health and past chair of the Association of American Medical Colleges, the Council of Teaching Hospitals and the California Hospital Association.

Laret earned a bachelor's degree at UCLA and a master's degree at the University of Southern California (USC), both in political science.

Tyjaun Lee

Cheerful Ally

COLOR_Tyjaun Lee.png

Tyjaun Lee

Cheerful Ally

What is she solving for?

The solutions I consistently deliver is encouraging my faculty and staff to continue to be great, in spite of the craziness around us. I offer the same to my students who need unapologetic love and support. The problems I enjoy solving are helping individuals understand that students are not at risk, but of promise.

Background

Dr. Tyjaun A. Lee serves as the campus president of Penn Valley & Maple Woods campuses at Metropolitan Community College. She is responsible for all campus operations including the Heath Sciences Institute, which encompasses over thirteen health sciences programs. She is also responsible for all academic and student services on the Penn Valley Campus. Prior to arriving at MCC Penn Valley, she served as Vice President for Student Services at Prince George’s Community College. In that role, she was responsible for managing administrative units, programs and student services including recruitment, enrollment, student development, retention, marketing, athletics, and the coordination of the operational oversight of auxiliary services for students.

Prior to her role at Prince George’s Community College, Lee served as Associate Vice President of Enrollment Management and Student Services at Tidewater Community College in Norfolk, VA, where she provided strategic college-wide guidance and execution for all activities related to enrollment and student services. In addition, Lee served as director of the counseling department at Cuyahoga Community College in Cleveland, Ohio at the Metropolitan Campus where she designed programs for students at risk academically. She was also national director for the Science, Engineering, Mathematics, and Aerospace Academy (SEMAA), where she managed a performance-based NASA contract, monitored and established 15 SEMAA sites across the country, and conducted workshops for at-risk students for NASA Glenn Research Center in Cleveland, Ohio. She also served as director of the Student Support Services Program at David N. Myers University in Cleveland, Ohio.

Currently, she serves on the Broadway Westport Council, which oversees the community development projects around the campus. She is a recent inductee in the Black Achievers of Kansas City. In addition, she serves on the board for Literacy KC. She is also the current President of the American Association of Women in Community Colleges, an affiliate council of the American Association of Community Colleges. She also served as past President for the National Council on Student Development and is a member of the American Association of Community Colleges – Pathways Commission. Prior to her arrival in Kansas City, Missouri, she was active in several community programs that are geared toward underrepresented young men and women, including serving on the board for the Boys & Girls Clubs of Greater Washington (Prince George’s County branch), the Homeless Youth Work Group, and the state and local Action Advisory Group for the National Campaign to Prevent Teen and Unplanned Pregnancy.

Lee has been nationally recognized with awards and appointments for her exceptional leadership capabilities and her work with underrepresented and underprivileged students. Lee considers this work near and dear to her heart as she is the product of a single parent home and a first generation college student. In 1994, the city of New Orleans honored Lee for her outstanding recruitment efforts at Ohio University’s Athens’ campus. In 2003, Lee was awarded the Nsoroma Award from the National Technical Association for her commitment to higher education. Lee serves on the Academic, Student, and Community Development commission. She is also an active member of the National Association of Student Personnel Administrators. Lee, a Cleveland native, completed her undergraduate and graduate programs at Ohio University in Athens, Ohio, where she received her Doctorate in Educational Leadership, with an emphasis in higher education administration. Lee was appointed by Ohio University School of Education to be the Holmes Scholar for their institution. Her dissertation consisted of a phenomenological study of African-American women deans on predominately-white college campuses.

Morgan Levine

Interdisciplinary Activist

COLOR_0000_Morgan_Levine.original-min.jpg

Morgan Levine

Interdisciplinary Activist

What is she solving for?

I try to deliver creative solutions--a way of looking at, and solving, a problem by approaching it from a new point of view. For this reason, I enjoy interdisciplinary problems that require one to draw from diverse perspectives and attempt to develop unity and consensus between them to solve for a singular goal.

Background

Morgan Levine is a ladder-rank Assistant Professor in the Department of Pathology at the Yale School of Medicine and a member of both the Yale Combined Program in Computational Biology and Bioinformatics, and the Yale Center for Research on Aging. Her work relies on an interdisciplinary approach, integrating theories and methods from statistical genetics, computational biology, and mathematical demography to develop biomarkers of aging for humans and animal models using high-dimensional omics data. As PI or co-Investigator on multiple NIH-, Foundation-, and University-funded projects, she has extensive experience using systems-level and machine learning approaches to track epigenetic, transcriptomic, and proteomic changes with aging and incorporate this information to develop measures of risk stratification for major chronic diseases, such as cancer and Alzheimer’s disease. Her work also involves development of systems-level outcome measures of aging, aimed at facilitating evaluation for Geroprotective Interventions. A number of the existing biological aging measures she has developed are being applied in both basic and observational research. Finally, her lab is also involved in a number of collaborations to examine shared molecular signatures in normal aging and cancer.

Patricio Madrazo

Momentum Enforcer

432x763_color_Patricio.png

Patricio Madrazo

Momentum Enforcer

What is he solving for?

I am a motor that never stops. I make everything that surrounds me MOVE and PRODUCE more and more. I am in constant search of momentum. I lead by example to earn respect from those I lead. I PUSH the teams to always achieve more to go beyond boundaries to seek for endless growth. I am also a connector that enables teams to be in harmony and collaborate with each other and achieve great GOALS.

Background

Patricio Madrazo is the Chairman of the San Miguel Group, a nationally and internationally recognized food and real estate group employing over 2000 people in the spectacular town of San Miguel de Allende, Guanajuato, Mexico.

San Miguel Foods has been synonymous for high quality products since 1967. It is in this year when the company began treasuring traditions. Everything began with a great family dream, to convert well-fertile soil into the highest quality products that could serve the local communities and beyond. Their goal was to always respect Mother Nature to obtain the best flavors, nutrients and purity that gives the Golden circle: The Earth, The Water and The Sun.

As President/CEO of San Miguel Foods, Patricio has more than 30 years of experience as an executive and entrepreneur in the food industry managing a farming field and hydroponic operation as well as three industrial facilities producing fresh, canned and dry food products. The San Miguel brand is a national brand in Mexico in the specialty and Mexican food categories.

Patricio is a senior advisor and former president of the National Food Association in Mexico (CANAINCA) where he led strategies in support of economic development, innovation and international growth for a consortium of the top 100 leading food companies with in the Mexican market.

Patricio is also the President/CEO of San Miguel Grupo Inmobiliario, a leading developer of gated communities in San Miguel de Allende. San Miguel Grupo Inmobiliario has built over 2,000 houses over the past 10 years and is a two-time national award winner of the best home developer.

San Miguel Group is known for helping non-profit organizations. Patricio serves on several board of directors with the objective of developing better and more sustainable communities in the states of Guanajuato and Puebla.

An ITAM (Instituto Autonomo de Mexico) graduate in Public Accountant, Patricio also received his MBA at IPADE (Instituto Panamericano de Alta Dirección).

Patricio lives in Mexico City with his Family.

Tom Mihaljevic

Impactful Visionary

Tom_mihaljev (2).jpg

Tom Mihaljevic

Impactful Visionary

What is he solving for?

Those that matter most and that have immediate impact

Background

Tom Mihaljevic, MD, is CEO and President of Cleveland Clinic. He leads an $8 billion medical system, including a main campus, 10 regional hospitals, 18 family health centers, and healthcare facilities in Florida, Nevada, Toronto, Abu Dhabi and London.

He previously served as CEO of Cleveland Clinic Abu Dhabi (CCAD), where he served as Chief of Staff and Chairman of its Heart & Vascular Institute. Dr. Mihaljevic led the opening of CCAD in 2015, and built its growing reputation for clinical excellence, research, education and patient experience. As Chief of Staff and Chair of the CCAD Heart & Vascular Institute from 2010 to 2015, he led a major international physician recruitment effort and oversaw the launch of the most advanced cardiovascular program in the Middle East.

Dr. Mihaljevic came to Cleveland Clinic in 2004 as a surgeon in the Department of Thoracic and Cardiovascular Surgery. He was previously on staff at Brigham and Women’s Hospital, Boston, with an academic appointment at Harvard Medical School.

Dr. Mihaljevic received his medical degree from the Medical School, University of Zagreb, Croatia. He trained at the University of Zurich, Switzerland, and did residencies in general and cardiovascular surgery at Brigham and Women’s Hospital, and Boston Children’s Hospital.

A native of Croatia and U.S. citizen, Dr. Mihaljevic speaks English, German and Croatian.

Nik Modi

Lateral Thinker

432x763_color_0006_Nik_modi.jpg

Nik Modi

Lateral Thinker

What is he solving for?

Problems where small details can provide the solution.

Background

Nik Modi is a Managing Director at RBC Capital Markets, where he has responsibility for coverage of Beverage, Household Personal Care and Tobacco industries. The companies under Nik's coverage total over $1 trillion in combined market value. Nik has consistently been ranked as one of the top analysts across the consumer space by Institutional Investor's All Star Analyst Survey. He has also been top rated across various analyst polls, including the Wall Street Journal, Fortune and Forbes.

Jeff Pilof

Evolutionary Pathfinder

Profile_jeff.png

Jeff Pilof

Evolutionary Pathfinder

What is he solving for?

With a brand of Pathfinder, my enduring idea is "end in mind" achieved through the belief that there is always a better way. Curiosity breeds ideas, practicality, usually from "inside the box" drives innovative solutions (evolution).

Background

Jeff Pilof is the Senior Vice President of Supply Chain for the retail division of CVS Health. In this capacity, he has responsibility for supply chain and product flow strategy, inventory management, distribution operations, and transportation in support of more than 9,800 stores, e-commerce, and long-term care pharmacy delivery. Prior to CVS Health, he spent more than 20 years in various supply chain leadership roles with Macy’s, Abercrombie & Fitch, PPG Industries, and Nabisco. He is a proud alumnus of Penn State University with a B.S. and M.S. in Business Logistics.

Stephanie Neuvirth

308x306_Stephanie-Neuvirth_PB.png

Stephanie Neuvirth

Background

Senior Vice President, People & Organization Stephanie Neuvirth is responsible for the leadership, vision and strategic planning for all People and Organization (P&O), including Associate Relations, Human Resource Systems, Recruiting, Compensation, Benefits, and Talent and Learning. Prior to joining Banfield, Stephanie held HR leadership roles with City of Hope, Mars Food, Mars Petcare, the Walt Disney Company and Advantage Sales and Marketing. She is a graduate of the University of Denver and holds a master's in business administration from U.S. International University. Stephanie and her husband have two daughters and a Beagle named Lucy.

Song Richardson

308x306_0001_Song-Richardson.jpg

Song Richardson

Background

L. Song Richardson is the Dean and Chancellor’s Professor of Law at the University of California, Irvine School of Law with joint appointments in the Department of Criminology, Law and Society and in the Department of Asian American Studies. She received her AB from Harvard College and her JD from Yale Law School. Her interdisciplinary research uses lessons from cognitive and social psychology to study decision-making and judgment in a variety of contexts. Her scholarship has been published by law journals at Harvard, Yale, Cornell, Duke and Northwestern, among others. Her article, “Police Efficiency and the Fourth Amendment” was selected as a “Must Read” by the National Association of Criminal Defense Attorneys. Her co-edited book, The Constitution and the Future of Criminal Justice in America, was published by Cambridge University Press in 2013. She is a co-editor of Criminal Procedure, Cases and Materials published by West Academic Publishing. Currently, she is working on a book that examines the history of race in the U.S. and its implications for law and policy.

Dean Richardson’s legal career has included partnership at a boutique criminal law firm and work as a state and federal public defender in Seattle, Washington. She was also an Assistant Counsel at the NAACP Legal Defense and Educational Fund, Inc. Immediately upon graduation from law school, Dean Richardson was a Skadden Arps Public Interest Fellow with the National Immigration Law Center in Los Angeles and the Legal Aid Society’s Immigration Unit in Brooklyn, NY. A leading expert on implicit racial and gender bias, Richardson is frequently invited to speak to law firms, district attorney and public defender offices, police departments, universities, judges, bar associations, and private industry across the nation about the science of implicit bias and its influence on decisions, perceptions, and judgments. She also presents her work at academic symposia and non-academic legal conferences.

She has won numerous awards and recognitions, including the American Association of Law School’s Derrick Bell Award, which recognizes a faculty member’s extraordinary contributions to legal education through mentoring, teaching, and scholarship. She was recently named one of the Top Women Lawyers in California by The Daily Journal, one of the 100 Most Influential business and opinion shapers in Orange County, and one of the two most influential Korean Americans in OC.

Dean Richardson is a member of the American Law Institute. She is also on the Executive Committee of the Association of American Law Schools, an association whose goal is to uphold and advance excellence in legal education, including promoting the core values of excellence in teaching and scholarship, academic freedom, and diversity while seeking to improve the legal profession, to foster justice, and to serve local, national and international communities.

Annette Walker

308x306_Annette_Walker_PB.png

Annette Walker

Background

Annette Walker is the visionary health care leader tapped to build City of Hope, Orange County, a 21st-century approach to treating and curing cancer and other serious illness.

Named one of the 25 most influential women leaders in U.S. health care by Modern Healthcare magazine, Annette believes this latest chapter in her career is the most important, as it allows her to serve the 3.2 million people of Orange County, which has been her home for 40 years. Working with physicians, community leaders, health care experts, and others, Annette will create a hub for cancer care located near Irvine’s Great Park that will bring tomorrow’s discoveries to those who need them today. Stemming from the hub will be a network of services and programs providing breakthrough treatments and therapies, as well as education and preventive care to make the region healthier.

Known for her ability to get the job done, Annette is a master at strategy and planning. Before coming to City of Hope, she was President of Strategy for Providence St. Joseph Health System, the nation’s third-largest health system. While there, she was instrumental in bringing two noted health organizations together, and, within the first year, succeeded in convening key stakeholders to develop a transformational strategic plan.

Annette also served as interim president and chief executive of St. Joseph Health before the merger of St. Joseph Health and Providence. Under Annette’s leadership, St. Joseph Health became a leader in acute care, as well as wellness and disease prevention. Her team opened several groundbreaking Wellness Corners and other programs bringing wellness and health education literally to the doorstep of many communities. Her vision also led to the development of innovative partnerships with large organizations that provide wellness and health management programs for their employees.

Always interested in giving back, Annette has served on a wide range of boards for more than15 years. She presently serves as chair of the finance committee of the Diocese of Orange and the Orange County Business Council. She was also a board member and chair of American Unity Group, Ltd. (a Captive Insurance Company), the Well Being Trust, and the boards of St. Joseph Health’s Santa Rosa Memorial and Petaluma Valley hospitals, Mission Hospital, St. Mary Medical Center, and the CSJ Educational Network. In 2015 she was the chair of the highly successful American Heart Association’s Women’s Go Red campaign. Additional board participation includes several non-profits and health care professional organizations.

The author of numerous articles on wellness, health care marketing, quality, planning and management and, a featured speaker for national audiences, Annette has received many honors for her work. In addition to Modern Healthcare’s Top 25 Women in U.S. Healthcare (2017), she has been named Becker’s 130 Women to Know in Hospitals and Health Systems (2016-2018), Los Angeles Business Journal’s Executive of the Year (2017), Orange County Catholic Foundation’s Bishop’s Award for Exemplary Business Integrity (2017) and Orange County Business Journal’s Innovator of the Year (2016). She has also received the Modern Healthcare's Innovation in Healthcare Technology Award, the Society for Healthcare Strategy and Market Development Banner Award, National Diversity Leadership Excellence Award (2018), the California Hospital Association's Ritz E. Herman Innovator Award and the Hospitals and Health Networks Innovator Award.

Annette holds a master's degree in health care administration from the University of Minnesota and a bachelor’s degree in biology from Loyola Marymount University in Los Angeles. She is the mother of six children, grandmother of 12, and an advocate of organizations promoting effective work-life balance.

Ronalee Zarate-Bayani

Compassionate Revolutionary

432x763_color_0003_ronalee-min.jpg

Ronalee Zarate-Bayani

Compassionate Revolutionary

What is she solving for?

I consistently deliver innovative solutions that challenge the status quo. The types of problems I enjoy solving most are the kinds that result in breakthrough, positive, emotionally impactful experiences.

Background

Ronalee Zarate-Bayani is the Chief Marketing Officer for the Los Angeles Rams. In this role, she is responsible for defining and building the Rams brand, serving as a key member in shaping the experiences and value proposition of the new 300-acre Los Angeles Stadium and Entertainment District at Hollywood Park, and creating a modern LA entertainment experience for the next generation of fans.

Prior to joining the Rams, Ronalee was Head of Global Integrated Marketing Communications and Digital Advancement for the Hershey Company. In that role, she focused on establishing modern marketing excellence, ensured Hershey’s portfolio of brands had compelling consumer experiences, and built enhanced digital capabilities. Prior to Hershey, Ronalee worked in multiple leadership roles at Visa Inc with an emphasis on leveraging consumer insights and digital experiences to create effective consumer marketing campaigns. While there, she formed a new internal marketing consulting group that embedded cultural and social insights into brand strategies and led the development of digital-first, new product launches. Prior to Visa, Ronalee cultivated her zeal for brand building through various marketing roles with Taco Bell that started in Brand Marketing, then Brand Communications and then culminated in leading the Digital Team.

Ronalee is passionate about building brands, especially through modern digital experiences, and has over 15 years of marketing experience across a variety of industries. Throughout her career, she focused on growing brands and cultivating winning teams both as an entrepreneur and an intrapreneur in global companies around the world, including Japan, South Africa, and the Philippines.

Ronalee holds an M.B.A. from the Stanford Graduate School of Business and graduated summa cum laude with a B.A. in Political Science from the University of California, Irvine.

Agenda

SESSION
Slider1.jpg Slider1.jpg

Paséa Hotel & Spa Huntington Beach, CA

21080 Pacific Coast Hwy Huntington Beach, Ca 92648

Slider2-min.jpg Slider2-min.jpg

Paséa Hotel & Spa Huntington Beach, CA

21080 Pacific Coast Hwy Huntington Beach, Ca 92648

slider3-min.jpg slider3-min.jpg

Paséa Hotel & Spa Huntington Beach, CA

21080 Pacific Coast Hwy Huntington Beach, Ca 92648

Our Sponsors

Host Sponsor

noimg