Dignity at Scale:
How to Lead in the Age of Personalization
Humanity has been innovative enough to create economies of scale around just about everything: information, transportation, exploration. It’s time to apply that ingenuity to our highest and most important pursuit yet: creating economies of scale around embracing human dignity. Our age of personalization demands it.Download for Free
We can’t just ditch standards – we have to find balance between the extremes. The pendulum always swings from one extreme to another, before ultimately settling in the middle. Right now, we’re in the stage of a swing that hasn’t yet settled, which means we are constantly fighting the back and forth from the extreme of standardization to the opposite extreme of personalization. The age of standardization is giving way to the age of personalization: it is becoming less about the business defining the individual and more about the individual defining the business. The balance of power is shifting – and organizations and their leaders know it. They just don’t know what to do about it. If you can make the following shifts, you will create a healthy culture. When we’re healthy, we grow.
Whether you are an entrepreneur, an executive or a resilient employee looking for ways to advance and influence more - we have solutions and free tools to help you start making a difference towards the necessary shifts to lead in the age of personalization. If you relate with one of our videos or articles, select the option that describes you best, and learn more about how GLLG can help:
Know your starting point, identify areas for growth: Take the LAOP assessment to identify the standardization traps and necessary shifts most relevant to you and your team.
For a deeper dive into the situation and practical solutions: over the past 10 years, Mr. Llopis has been a keen contributing writer to Forbes, recognized as a top 20 influential writer at Forbes. His writings feature more than 25 years of thinking and experience as an executive and entrepreneur focusing on today’s new leadership requirements based on how diversity of thought can maximize organizational and people potential as a result of the Cultural Demographic Shift™.
Learn a proven methodology for making necessary shifts: Glenn Llopis’ best-selling books that include Earning Serendipity (2009), The Innovation Mentality (2017) and Leadership in The Age of Personalization (2019) is a trilogy of foundational skills and strategies that will prepare you to make the necessary shifts to disrupt the status quo in leadership so you can start leading in the age of personalization.
An easy (and scalable) way to help you (and you peers) grow; interactive, on-demand: The GLLG Online Academy – powered by LightSpeed VT – allows you to quickly deploy a comprehensive web-based online training program to master the skills and strategies to lead the five shifts in today’s age of personalization.
Know your starting point, identify areas for growth: Take the GLLG assessments to identify the standardization traps and necessary shifts most relevant to you and your team.
Galvanize and energize your people, tailored using people analytics: Suggesting a keynote for an upcoming meeting or event,, is a great way to introduce these topics to your leaders who are aware of their importance, but don’t know how to take action to advance the organizations goals and objectives. Allow us to help you more people and develop a shared understanding and common shared language. that is tangible, actionable and measureable.
Customized two-day programs designed to support specific business goals and leadership performance requirements: Experience a high-impact training session with Glenn Llopis based on your assessments and pre-work results. You and your team will leave with a deeper understanding of how to maximize your full leadership potential to influence the individuals or groups you serve.
Know your team’s starting point, identify areas for growth: Once all the data from the assessments are collected, the GLLG team will provide a complete customized report including group summaries and individual reports. Report findings will define the current mindset of your organization and/or department(s), and provide individual and group opportunity development gaps.
Galvanize and energize your people, tailored using people analytics: Suggesting a keynote for an upcoming meeting or event, is a great way to introduce these topics to your leadership team who is aware of their importance, but don’t know how to take action to advance the organizations goals and objectives. Allow us to help you develop a shared understanding and common language that is tangible, actionable and measureable. Suggesting a keynote for an upcoming meeting or event, is a great way to introduce these topics to more people and develop a shared understanding and shared language.
Customized two-day programs designed to support specific business goals and leadership performance requirements: Experience a high-impact training session with Glenn Llopis based on your assessments and pre-work results. You and your team will leave with a deeper understanding of how to maximize your full leadership potential to influence the individuals or groups you serve.
Personalized approach to create and deploy a culture strategy: Get one-on-one coaching for how to use GLLG’s proven methods to create high-performance teams and cultures focused on inclusion and the power of individuality. GLLG’s self-directed and personalized executive coaching approach will accelerate your leadership readiness to operationalize the proper balance of the five necessary shifts.
Personalized help cascading a culture strategy to all levels: Deploy your culture strategy to evolve your organization, with the help of GLLG consulting. GLLG will provide consultation that will focus on creating a strategy to strengthen organizational culture to achieve the proper balance between personalization and standardization.
Corporate Online Training
An effective and scalable way to help your team grow; interactive, on-demand: The GLLG Online Academy – powered by LightSpeed VT – allows you to quickly deploy a comprehensive web-based online training program to master the skills and strategies to lead the five shifts in today’s age of personalization. For companies that are interested in corporate engagement plans to support department and/or enterprise-wide training, we offer special volume-based pricing. All corporate plans come with extended reporting features for your talent management team, department leaders and/or managers.
When frontline managers are driving change, working in groups, drawing ideas from one another, collaborating, seeking stakeholder engagement, to push change – then they’re starting to make progress toward individuality by seeking inclusion of those thoughts.
Tim Alba helps people to communicate and enjoys solving for the “clear message”. Tim is also a Partner at Caldwell Butler and Associates (CBA), a consulting firm specializing in the deployment of leadership strategies that improve hospital performance.Read more
Personalization of care for a patient isn't just an abstract idea. It's a matter of life or death. It's a matter of restoration to wholeness. It's a matter of a system that really marshals all of its resources in pursuit of bringing a person to wellness. And we can either do that well, or we can do that in a haphazard way.
Joe Alvarnas aims to deliver solutions that are pragmatic, humanly sustainable, grounded in reality, and that brings emotional self-awareness to the process. Dr. Alvarnas is the Vice President of Government Affairs, Senior Medical Director for Employer Strategy, and Associate Clinical Professor in the Department of Hematology and Hematopoietic Cell Transplantation at City of Hope.Read more
Jim Bastian enjoys tackling difficult problems that involve many moving parts and conflicting objectives ones that often arrive at solutions that are somewhat outside the box. Jim is also a partner resident in the Irvine and Riverside offices.Read more
The way we are looking at talent today is dramatically different from how we looked at talent in the past. Organizations are trying to standardize and program people to do things in a way that is meant for a machine to do. And they are not allowing people to use their decision-making as an individual to make the best decision or influence the outcome for your company.
Gustavo Canton consistently delivers analytics solutions that allow leaders to make better decisions for their companies and communities. Gustavo is also the Vice President of People Analytics at Schneider Electric.Read more
Through clinical trials, we're learning a ton of things each and every day, but even more importantly, cancer impacts the body differently. There are certain drugs that don't always impact one person the same way as another person. So there's tremendous opportunity to really take personalization, i.e. customization in medicine, and have that top of mind.
Gyasi Chisley has a knack for unifying the masses and setting a vision while inspiring others to lead. Gyasi is also the President at CTCA® Hospitals and Clinics at Cancer Treatment Centers of America Global, Incorporated.Read more
Leaders often underestimate the weight their titles hold and the significance of the doors they sit behind. As we learn the skills for leading in the age of personalization, continuing the momentum is most critical. If we don’t commit to learning those skills, we are at risk of losing these skilled Millennials and Gen Z-ers if we are unprepared to answer the question, “What happens on Monday?” and return to our usual worlds and old ways.
Josh Connors enjoys helping people become their most authentic selves at work and unleash their passions in what they do. Josh is also Senior Director of Asset Analytics & Insights at CVS Health.Read more
We're not only dealing with a growing diversity of populations in the communities we're serving. But we're also dealing with new expectations within populations. It's not just about my age group or my ethnic group. But it is about what I individually want or need.
Jack Cox enjoys helping fellow travelers or pilgrims see the problems and the solutions in a different light. Dr. Cox was most recently the Senior Vice President and Chief Quality Officer for Providence St Joseph Health and the System Chief Medical Officer for Swedish Health Services and currently serves on several boards.Read more
It’s not only about attracting talent, it’s about retaining talent. Every single one of our employees will receive a call from a competitor. So let’s create an environment where when our own talent receives that call, they are not going to respond. Because they feel respected, because they feel engaged and included.
Kety Duron provides effective and practical, people-centered solutions. Kety is also the Chief Human Resources Officer at City of Hope.Read more
Personalization is where you start, not where you end. When there's no diversity and inclusion in the room, then decisions get made by homogeneous groups and they're overconfident in their decision making because they haven't had either the pushback, the questioning or the now why, and why wouldn't we think about this?
Teri Fontenot aims to make informed, timely decisions over perfect ones. Teri is also CEO Emeritus of Woman’s Hospital.Read more
I wish I was 23 again, because I had a lot of fresh thoughts. Most of them were too much for a Fortune 500 company, and I spent 19 years trying to cull it down. You don’t spend 19 years at a large company being successful without a high level of assimilation. I discovered that I really wish I had my 23-year-old self, and now it’s really hard to find.
Megan Fritz enjoys fixing complex problems by finding out the truth, and leading meaningful change that unlocks a path forward. Megan is also Customer Vice President at General Mills.Read more
Strategy without empathy is a wasted idea. And specifically, with the shifting demographics in this country, and what people are expecting from leaders, they want to be seen, they want to be known, but also they're looking for authenticity, transparency, and compassionate leadership. When leaders take the time to get to know their people, that is powerful.
Brian Garish is most energized when listening and connecting with people to ensure their voices are being heard. Brian is also the President of Banfield Pet Hospital.Read more
As a leader in an organization that has thousands of associates in just as many locations, I am laser focused with clarity – that cultivating a culture of personalization is key. It is my responsibility and privilege to lead this strategy. I love the challenge of really getting to know people – to find out what they solve for and then connecting people together, so they can solve for each other’s needs.
Kristin Gwinner consistently connects complex thinking into tangible expectations that are authentic and genuine. Kristin is also the Chief Human Resources Officer at Chico’s FAS.Read more
Kristin Hayes enjoys solving for sustainable outcomes focusing on simplifying the basics to build strong foundations. Kristin is also Human Resources Manager at General Mills.Read more
This age of personalization is definitely something that resonates on a cultural level, cross-culturally, in and outside of the business world. One of the things that connects you and I when we're looking at this age of personalization, is that we're recognizing the limitations of diversity, not in terms of how we value it as an existential goal, but in the ways that diversity is being performed.
Scott Lacy articulates harmony in the presence of dissonance. Dr. Lacy is also Associate Professor of Anthropology, Associate Dean of the College of Arts & Sciences, and the Faculty Chair of Community-Based Research Initiatives at Fairfield University in Connecticut.Read more
As educators we have to personalize how we deal with our students, not for them to remain in the whole standardization of how education is built, but help them understand how to move and advocate so that they can get to their own mission, which is to become successful individuals in the society.
Tyjaun Lee is consistently encouraging her faculty and staff to continue to be great, in spite of the craziness around us. Dr. Lee serves as the campus president of Penn Valley and Maple Woods campuses at Metropolitan Community College.Read more
Patrick Mchonett loves to ignite creative solutions to challenging problems, and build momentum for the community to be its best self. Patrick is also the Head of School at St. John’s Episcopal School in Rancho Santa Margarita, California.Read more
The future is here. I can’t stress this enough. If your organization is not prepared for personalization today, think about what the state of your organization will be five years from now. It’s time to start making some near-term sacrifices to make sure you’re prepared for the future.
Nik Modi solves for problems where small details can provide the solution. Nick is also a Managing Director at RBC Capital Markets.Read more
Most people find change uncomfortable, disruptive, and alarming. We avoid change when we can. When we can’t, we tell a story to help ourselves – and the people around us – cope with that change: Chapter One is all about bewilderment. Chapter Two is about exploration. In Chapter three, we meet a mentor. Chapter Four witnesses the combination of the insights of the mentor with the newly developed expertise of the hero. Chapter Five is all about mastery.
Nick Morgan loves helping people tell their stories in ways that captures the attention of the world. Dr. Nick Morgan is also the founder of Public Words, a national recognized communications consulting organization.Read more
Each person has a different set of things that makes them who they are, but it's about the combination of hearing what it is that each individual needs. We can do so much more to not just walk on by when somebody says they're fine, but to really push a little bit harder, and to try to seek to truly understand.
Stephanie Neuvirth enjoys solving large strategic problems that stretch the boundaries of what could be possible by amplifying solutions through collaboration. Stephanie is also the Senior Vice President of People & Organization at Banfield Pet Hospital.Read more
Michelle Nguyen enjoys discovering and developing talents by believing and pushing beyond boundaries while connecting people for the purpose of learning and growth through healthy and flourishing relationships. Michelle is also the business unit CFO within the Shared Service Areas of CVS Health.Read more
"When frontline managers are driving change, working in groups, drawing ideas from one another, collaborating, seeking stakeholder engagement, to push change – then they’re starting to make progress toward individuality by seeking inclusion of those thoughts."
I help people to communicate. I often hear groups use the same words with different intent. I also hear groups interact with different words but have the same intent. I enjoy solving for the “clear message”.
Tim Alba, FACHE, is a Partner with Caldwell Butler and Associates (CBA), an innovative firm specializing in the deployment of leadership strategies that improve hospital performance. Mr. Alba conducts research on enablers of Top Performing Organization and serves as a senior-leader coach for client hospital executives seeking to establish a transformational management culture.
Formerly as Vice President of Strategic Partnerships with Aramark Healthcare, Mr. Alba developed and managed third-party relationships with GPOs, consulting firms, shared services organizations and leading industry professional associations. Previously Mr. Alba held leadership roles at Premier and SunHealth Alliance where his experience included operational and clinical performance improvement, cost accounting, patient throughput, benchmarking and CMS pay for performance. Publications include: Journal for Clinical Engineering, Managed Care Quarterly, Topics in Health Care Financing, Journal of Cardiovascular Management, and Quality Management in Healthcare.
Mr. Alba is an advisory board member for organizations seeking to solve for health improvement. Current board appointments include Glenn Llopis Group (author of The Innovation Mentality), and Nosocom Solutions.
Mr. Alba holds degrees in Industrial Engineering and Operations Research. He is a certified facilitator for Juran Business Process Quality Management.
Mr. Alba lives in Charlotte NC, enjoys outdoor sports with his family and regularly volunteers with various community service organizations supporting high school youth.
"Personalization of care for a patient isn't just an abstract idea. It's a matter of life or death. It's a matter of restoration to wholeness. It's a matter of a system that really marshals all of its resources in pursuit of bringing a person to wellness. And we can either do that well, or we can do that in a haphazard way."
On my better days, I hope to deliver solutions that are pragmatic, humanly sustainable, grounded in reality, and that bring emotional self-awareness to the process. I enjoy solving problems that involve understanding the narrative that we are trying to impact and those in which understanding the individual stories of the parties involved at a deep level can help create innovative, compelling, meaningful solutions that provide a positive emotional and intellectual experience for those involved.
Dr. Joseph Alvarnas is the Vice President of Government Affairs, Senior Medical Director for Employer Strategy, and an Associate Clinical Professor in the Department of Hematology/Hematopoietic Cell Transplantation. He is accountable for leading advocacy efforts at the Federal, State, and local levels related to the needs of cancer patients and the challenges of bringing new, innovative treatments to patients who need them. He report to the President of Strategy and Business Ventures and assists in developing, marketing, and operationalizing the clinical infrastructure and activities related to employer and payer services. Prior to entering this role, he worked as the Director of Value-Based Analytics for the City of Hope Comprehensive Cancer Center and served as the Director of Medical Quality for the California Institute for Regenerative Medicine (CIRM) Alpha Clinic at the City of Hope. Dr. Alvarnas has led two multicenter, national clinical trials related to hematopoietic cell transplantation in patients with HIV/AIDS and blood cancers. He co-chaired the inaugural National Comprehensive Cancer Networks Practice Guidelines Committee for Acute Lymphoblastic Leukemia and has been a speaker at multiple NCCN events where he has discussed valued-based care of patients with cancer and issues of patient access to innovative cancer care therapeutics. He currently serves as the American Society of Hematology’s Chair for the Committee on Practice and sits on the Executive Committee for the American Society of Hematology. He is Editor-in-Chief of the publication Evidence-Based Oncology. He earned his undergraduate degree from Santa Clara University where he was recognized as the Valedictorian for his graduating class, his medical degree from the University of California San Francisco, and completed a residency in Internal Medicine and fellowships in Hematology and Hematopoietic Cell Transplantation at Stanford University Medical Center prior to joining the City of Hope.
I often arrive at solutions that do not appear at first and are somewhat outside the box. The problems I usually encounter are not common or easy and require this type of approach. I enjoy tackling difficult problems that involve many moving parts, many parties and conflicting objectives.
James C. Bastian, Jr. is a partner resident in the Irvine and Riverside offices. Mr. Bastian heads the Firm’s Bankruptcy and Reorganization Practice Areas and serves as the Firm’s Director of Marketing. Mr. Bastian joined the Firm in 1995 after serving as a judicial law clerk for one year to the Honorable Kathleen Thompson, United States Bankruptcy Judge for the Central District of California. Mr. Bastian received a B.A. in Political Science from UCLA in 1991 and his J.D. from Southwestern University School of Law in 1994.
Mr. Bastian also has extensive experience representing trustees, estate representatives and defendants in avoidance actions which arise in bankruptcy proceedings. Mr. Bastian has represented parties in hundreds of these matters, the overwhelming number of which settled before trial. Mr. Bastian also devotes a large part of his practice to out of court workouts and restructurings, helping dozens of companies and individuals avoid bankruptcy. Mr. Bastian has developed a niche practice of representing construction companies and their principals who are involved in public construction projects and are in financial distress.
Mr. Bastian has built a reputation as a consensus builder and analytical mediator who can break down each party’s position on a given issue and provide an honest assessment of each party’s strengths and weaknesses to drive them to a successful resolution and avoid costly litigation.
Mr. Bastian is a member of the American Bankruptcy Institute and the Orange County Bar Association Commercial Law and Bankruptcy Section.
Mr. Bastian has long been committed to community service dating back to when he received the Chancellor’s Service Award while an undergraduate at UCLA. Currently, he is the Golf Committee Chair and a member of the Board of Directors of the Mission Hospital Foundation, chairman of the Board of Directors of Lion's Heart, a national youth volunteer organization, a member of his local Rotary Club where he served as President in 2007 – 2008, is past President of the Bell Tower Foundation, and has served as a youth sports coach for over twenty five years. Mr. Bastian is also active in helping to raise money for numerous charitable organizations, including the American Heart Association, Education for the Children, Pediatric Cancer Research Foundation, The Public Law Center and other organizations.
"The way we are looking at talent today is dramatically different from how we looked at talent in the past. Organizations are trying to standardize and program people to do things in a way that is meant for a machine to do. And they are not allowing people to use their decision-making as an individual to make the best decision or influence the outcome for your company."
I consistently deliver analytics solutions that allow leaders to make better decisions for their companies/communities. The problems that I enjoy solving the most is helping society evolve so that we can maximize human potential. If I could pick an area where I have a personal passion is well-being. My believe is that if we are able to create a society where we solve for healthy mind and body first, we can figure out how to solve for other key challenges.
Gustavo is the VP of People Analytics at Schneider Electric and he is a very active champion of the analytics community in the industry. He is responsible for all employee analytics related activities to support talent and the implication on business performance. Some of his current responsibilities are to manage a 25+ global analytics team, set the strategy for analytics infrastructure, provides advance analytics support across the entire employee life cycle in collaboration with other areas.
Prior to that, Gustavo worked for Walmart, Inc in several different analytics functions. From 2012 to 2017, he worked in the People Analytics team leading analytics, test & learn, research and strategy. Before Gustavo joined HR, from 2005 to 2012, he worked in different Marketing Analytics and Strategy teams supporting customer insights, advanced analytics and providing strategic analytics support.
Gustavo was born in Panama City; Panamá, where he obtained his degree in Mechanical-Industrial Engineer. He has a combined 12+ years of Research and Analytics experience across different industries.
During his free time, he enjoys listening to podcasts and working out (yoga, cycling, etc).
"Through clinical trials, we're learning a ton of things each and every day, but even more importantly, cancer impacts the body differently. There are certain drugs that don't always impact one person the same way as another person. So there's tremendous opportunity to really take personalization, i.e. customization in medicine, and have that top of mind."
I am a classic collaborator. I have a knack for unifying the masses and setting a vision while inspiring others to lead. I am most proud of those that I have mentored and what they have been able to achieve in their careers.
Gyasi C. Chisley, PMP, FACHE, is President, CTCA® Hospitals and Clinics at Cancer Treatment Centers of America Global, Inc., which includes the Cancer Treatment Centers of America® (CTCA) Comprehensive Cancer Care Network of hospitals and Outpatient Care Centers.
Chisley brings more than 20 years of hospital/fiscal operations experience to CTCA including:
Chisley obtained a Master of Health Services/Business Administration from the University of Michigan and dual Bachelor of Science degrees in Psychology and Biology from Morehouse College.
"Leaders often underestimate the weight their titles hold and the significance of the doors they sit behind. As we learn the skills for leading in the age of personalization, continuing the momentum is most critical. If we don’t commit to learning those skills, we are at risk of losing these skilled Millennials and Gen Z-ers if we are unprepared to answer the question, “What happens on Monday?” and return to our usual worlds and old ways."
My solutions typically show themselves in discussions with people who are at a career crossroads. Helping people to re-frame where they want to go or to put into perspective what they want to do. I enjoy helping people become their most authentic selves at work and unleash their passions in what they do.
Josh Connors is the Senior Director, Asset Analytics and Insights for the Retail division of CVS Health. In this capacity, he is responsible for Asset Protection analytics and applications as well as pharmacy shrink. Prior to this role, he served in multiple analytical roles in CVS Health’s Supply Chain and has led both replenishment and reverse logistics in the pharmacy space for CVS Health.
Before joining CVS, Josh spent 10 years in various analytical positions in the Retail and CPG industries, primarily with Retail Solutions Inc.
He is an alumnus of Bryant University with a B.S in Finance, and is currently enrolled in Bryant University’s Supply Chain Management MBA program, graduating in 2020.
"We're not only dealing with a growing diversity of populations in the communities we're serving. But we're also dealing with new expectations within populations. It's not just about my age group or my ethnic group. But it is about what I individually want or need."
I most enjoy helping fellow travelers or pilgrims see the problems and hence the solutions in a different light. Knowledge is having the right answers. Wisdom is having the right questions; I help people ask better questions.
Dr. Jack Cox is a seasoned senior healthcare executive with over 25 years’ experience in regional and national senior leadership positions including both large integrated healthcare delivery systems as well as national corporate experience. His areas of expertise and experience include: executive coaching, advising, strategic development of performance improvement / quality systems, innovation, clinical program strategic development and implementation, physician leadership development / alignment, large program operations, education, research and national and international publishing and speaking. He has achieved national recognition as an expert in quality and safety. Dr. Cox has regional and national committee and board experience.
Dr. Cox was most recently the Senior VP & Chief Quality Officer for Providence St Joseph Health (PSJH) and the System CMO for Swedish Health Services. PSJH is one of the nation's top Catholic health systems, with 51 hospitals and 119 thousand caregivers serving over 10 million patients in seven states. PSJH is a $23 billion non-for-profit comprehensive healthcare organization.
Dr. Cox is a board certified Family Physician, a fellow of the American Board of Family Practice, a fellow of the American College of Physician Executives and holds a master’s degree in Medical Management from Tulane University. He has been named one of Becker’s Top 100 CMO’s to know in 2014, 2016 and Becker’s Top Expert Leading the Field of Patient Safety in 2017, 2018. He has spoken internationally and published widely including 4 books.
Behaviour Puzzle Master
Behaviour Puzzle Master
"It’s not only about attracting talent, it’s about retaining talent. Every single one of our employees will receive a call from a competitor. So let’s create an environment where when our own talent receives that call, they are not going to respond. Because they feel respected, because they feel engaged and included."
Effective and practical, people-centered, solutions. I enjoy solving organizational and human behavior problems.
Kety Duron is City of Hope's chief human resources and diversity officer, providing executive strategy and oversight for the organization's human resource initiatives. This includes overseeing City of Hope's compensation, benefits, employee/labor relations, organizational design and development, diversity and inclusion, succession planning and leadership development, talent acquisition and selection, statraining, workforce planning and performance management programs.
Prior to City of Hope, Duron was vice president of human resources at Stanford Health Care where she transformed the department into a customer-focused, proactive thought-partner. Before Stanford Health Care, she served in a variety of human resources leadership roles at UCLA Health for more than 25 years.
Kety has a Bachelor of Science degree in physics from the University of Athens, Greece, and a Master of Business Administration degree from Pepperdine University.
"Personalization is where you start, not where you end. When there's no diversity and inclusion in the room, then decisions get made by homogeneous groups and they're overconfident in their decision making because they haven't had either the pushback, the questioning or the now why, and why wouldn't we think about this?"
I am a 'fixer'. I dislike seeing innocent people and vulnerable animals suffer, and want to do whatever I can as quickly as possible to create solutions that improve quality of life and strengthen organizations. I also prefer to make informed, timely decisions over perfect ones that are often delayed due to the need to fully analyze or gather more information. Intuition and experience are powerful attributes.
Teri Fontenot, FACHE, is CEO Emeritus of Woman’s Hospital. She was the President and CEO for 23 years until her retirement in March 2019. Teri began her career at Woman’s in 1992 as chief financial officer and became CEO in 1996. Under her leadership, Woman’s became the largest birthing hospital (8200 births annually) and neonatal intensive care unit (84 beds) in Louisiana, and is the only independent, nonprofit women’s hospital in the country. Teri led tremendous growth and development at Woman’s, including a $340 million replacement campus that opened in August 2012 with increased capacity for service expansion. Recent notable achievements include a strategic partnership with Mary Bird Perkins-Our Lady of the Lake Cancer Center to open the nation’s only specialized breast and gynecologic cancer facility in one location. The Birth Center of Baton Rouge, a midwife model of care facility, opened on Woman’s campus in late 2018 to provide a continuum to the hospital’s core obstetrical service.
Woman’s is a Magnet and Baby Friendly designated health system, and consistently performs favorably to national benchmarks on clinical outcomes, patient safety, financial performance, patient experience, culture, and workforce engagement. In 2018, Woman’s ranked in the 99th percentile for physician engagement, 94% for employee engagement, and the 95th percentile for patient experience. It is the only recipient of Modern Healthcare Best Places to Work award every year the award has been given, ranking 6th in 2018. Woman’s has a dominant market share in all women’s health service lines ranging from 75% to 95% in its primary and secondary service areas. As a tertiary health system, Woman’s provides high risk maternal and infant services statewide as well as access to breast cancer care.
Teri’s leadership service to the healthcare field includes numerous state and national healthcare boards. She currently serves on the American College of Healthcare Executives Board of Governors. She has had numerous appointments the past twenty years with the American Hospital Association, including chair of the board of trustees in 2012. Teri is the only Louisianian to serve in that role in the AHA’s 120 year existence, and was the fifth female chair. Other healthcare service includes a six-year term on the Advisory Committee on Research on Women’s Health for the National Institutes of Health, chair of the board of the Louisiana Hospital Association, and the LHA Professional and General Liability Insurance Funds board, which she chaired for over a decade.
She is currently an independent director on the boards of Amerisafe (AMSF) and LHC Group (LHCG)--both are NASDAQ companies; the Baton Rouge Water Company; and the advisory boards for IBERIABANK, CCs Coffee Shops, and Horizon Wealth Management. Other notable past governance service includes 12 years on the board of directors of the Sixth District Federal Reserve Bank and as the Audit Committee chair, and the New Orleans Federal Reserve Bank branch board.
Teri was included in Modern Healthcare magazine’s Top 100 Most Influential People in Healthcare in 2011 and 2012, and named to Modern Healthcare magazine's inaugural list of the Top 25 Women in Healthcare in 2005. She was honored as Businessperson of the Year in 2013 by the Baton Rouge Business Report, received the inaugural Becker’s Hospital Review Healthcare Leadership award in 2013 and again in 2016, and was a 2011 inductee of the Louisiana State University E. J. Ourso College of Business Hall of Distinction.
Teri is a CPA (inactive), holds an MBA, is a Fellow of the American College of Healthcare Executives. She is married with two children, four grandchildren, and a pug.
"I wish I was 23 again, because I had a lot of fresh thoughts. Most of them were too much for a Fortune 500 company, and I spent 19 years trying to cull it down. You don’t spend 19 years at a large company being successful without a high level of assimilation. I discovered that I really wish I had my 23-year-old self, and now it’s really hard to find."
I enjoy fixing complex problems by finding out the truth, and leading meaningful change that solves the problem. I am most consistent when truth seeking is what unlocks the insights and path forward.
Megan is a first generation, Chinese American woman born and raised in Arizona. She graduated from Arizona State University with a B.S. in Marketing, and joined General Mills soon thereafter where she has built a nearly 20 year career in Sales, business planning, strategy and trade planning, and trade marketing. Her journey has taken her and her family across the United States through half a dozen relocations, spanning a wide breadth of customers and brands, and increasing levels of responsibility, and leadership. She is currently a Customer Vice President for Target, and her favorite General Mills product is Cinnamon Toast Crunch cereal. After nearly 20 years, she still has to explain to her parents that she does not go door to door to each grocery store to sell Cheerios.
She calls Minneapolis home, along with her husband, John, their 2 daughters, Amelia and Alice, and their dog Koda. She’s on a mission to be a strong female role model for her children, and leverage what she uniquely solves for both at home and at work. She is constantly reminded and humbled at how challenging parenting is, and how its many lessons can be used and applied in the workplace
Megan is a truth seeker and truth teller, moves with a generous spirit, and is most satisfied when serving the team she leads, and the mission of the organization she belongs to. She strives to create a culture of inclusivity by bringing her authentic self to create space for others to do the same. At times, she forgets to make space for herself in her leadership story, and is trying to be more intentional about how she expends energy and time to maximize her impact. She loves to love life, enjoys a good story, and connecting in a meaningful way with others.
"Strategy without empathy is a wasted idea. And specifically, with the shifting demographics in this country, and what people are expecting from leaders, they want to be seen, they want to be known, but also they're looking for authenticity, transparency, and compassionate leadership. When leaders take the time to get to know their people, that is powerful."
I am most energized when I'm listening and connecting with people to ensure their voices are being heard. I am a true believer that no matter your position, you control culture and that strategy doesn’t work without empathy. As such, I focus on solving problems by giving authority to others so those around me are empowered to grow and develop.
As president of Banfield Pet Hospital, Brian Garish oversees the largest veterinary practice in the United States, including more than 1,000 hospitals and 18,000 associates.
Under his leadership, Banfield has pioneered associate-centered programs that include expanding available mental health resources, piloting a program that helps relieve veterinarians’ student debt burdens, and creating a culture of inclusion that empowers associates to influence company strategy and growth. He has achieved a practice-wide all-time low turnover rate for veterinarians and the support staff – quite a feat in today’s highly competitive race for veterinary talent.
Garish started working as a 16-year-old sweeping floors, stocking shelves, cashiering and unloading trucks, then advanced through management roles at Walgreens and senior leadership roles at CVS Health before joining Banfield in 2015 as chief operating officer.
That blend of experience with healthcare for both people and pets is why today one of his big goals is to advance human health through pet health. He eagerly shares his bold ideas and thought leadership in the following areas of expertise:
As a leader who connects more with Gen X, but is close enough in age with many Millennials, he is uniquely positioned as the president of Banfield who oversees an organization with a workforce that is nearly two-thirds Millennial and Gen Z. This also gives Garish a unique perspective on how to help leaders prepare their organizations for the demographic shifts underway. Believing these demographic shifts will change everything about how business runs – including how work gets done, which business models will succeed, what products and services people will want, and more – Garish feels an urgency and passion for helping leaders create cultures of inclusion that will fuel growth.
"As a leader in an organization that has thousands of associates in just as many locations, I am laser focused with clarity – that cultivating a culture of personalization is key. It is my responsibility and privilege to lead this strategy. I love the challenge of really getting to know people – to find out what they solve for and then connecting people together, so they can solve for each other’s needs."
I bring harmony to people, cultures and chaos. Inspiration comes with simplifying the complex and connecting, disconnecting parts of a strategy that yield optimal outcomes. My leadership is focused on being consistently authentic, mindful of others and connecting the dots – whether I am directly responsible for them or not. My solve is to help the organization and its people to get to the end game with speed, focus and agility that stimulates an environment of belonging where people feel respected.
Kristin is the Executive Vice President and Chief Human Resources Officer for Chico's FAS, Inc., an omni-channel retailer of brands including Chico's, White House Black Market and Soma. These brands are all specialty retailers of private label women’s apparel, accessories, and related products. They have 1,400 stores in the United States and Canada, and franchise in Mexico.
Kristin joined Chico’s FAS in December 2012 as Vice President, Human Resources. She was promoted to Senior Vice President in 2016. In 2019, she was promoted to Executive Vice President and Chief Human Resources Officer. Kristin leads Human Resources, Talent Analytics, Inclusion & Diversity, Charitable Giving, Corporate Communications, Public Relations, Campus Services and Facilities. Leading these various teams under HR aligns the areas of the associate experience and culture together from recruitment to retirement, and the moments in between. This also includes the physical campus and its services, and storytelling venues (internal and external), which wrap the associate journey and experience together. Kristin is committed to cultivating a culture where associates can be celebrated for their individuality and unique perspectives as they enjoy a career in which they can work, learn, and grow.
Prior to joining Chico’s FAS, Kristin served as Head of Human Resources for Pacific Sunwear, a specialty retailer based in Anaheim, California. She also held several positions of increasing scope and responsibility for T-Mobile Wireless in Bellevue, Washington, where she worked through several mergers and acquisitions in the telecommunications industry. Kristin holds a Master’s in Human Resources Management from Troy State University, a Bachelor’s in Business Management from Florida State University, and is SPHR certified.
Kristin currently serves on both the Diversity and Inclusion Leadership Advisory Committee and the Human Resources Council for RILA (Retail Industry Leaders Association).
Kristin enjoys volunteering at the Gulf Coast Animal Shelter and participating in Women’s Build for Habitat for Humanity.
I enjoy solving for sustainable outcomes. I focus on simplifying the basics to build strong foundations. The stronger the foundation, the more capacity a team has to solve complex agile problems.
"This age of personalization is definitely something that resonates on a cultural level, cross-culturally, in and outside of the business world. One of the things that connects you and I when we're looking at this age of personalization, is that we're recognizing the limitations of diversity, not in terms of how we value it as an existential goal, but in the ways that diversity is being performed."
I’m a connector/unifier. I articulate harmony in the presence of dissonance. I feel alive and authentic when I am working with others (individuals and groups) to alleviate suffering (a.k.a. spreading love).
Scott Lacy is Associate Professor of Anthropology, Chair of the College of Arts & Sciences, and the Faculty Chair of Community-Based Research Initiatives at Fairfield University in Connecticut. He teaches Anthropology, Environmental Studies, and Black Studies courses. Prof. Lacy is also the founder and Executive Director of African Sky, Inc., a non-profit organization that collaborates with hard-working farm families in rural Mali, West Africa. His research interests include cross-cultural knowledge production, food systems, and intellectual property rights associated with seed, and more recently, the anthropology of happiness. He earned his Ph.D. in Anthropology at UC Santa Barbara where he started his teaching career in the Department of Black Studies as the University of California President's Faculty Fellow. Prior to arriving at his current post at Fairfield University, Lacy taught in the Department of Anthropology at Emory University during his tenure as Marjorie Shostak Endowed Lecturer. Since his first years as a teacher, Professor Lacy has received numerous teaching awards and grants from the University of California, and Emory and Fairfield Universities. His unique teaching style is featured in a DVD/streaming course produced by The Great Courses.
Professor Lacy has worked in Mali since 1994 when he first served in the Peace Corps. Since then, he has partnered with family farmers, teachers, community leaders, plant scientists, engineers, and a host of other knowledge specialists in Mali and throughout the world. A two-time Fulbright Scholar (Mali 2001-2002 & Cameroon 2016-2017), Lacy has presented his work as a consultant and/or keynote speaker for Engineers Without Borders, The Peace Corps, The Material Research Society, ICRISAT Mali, the Institute d’Economie Rural (Bamako, Mali), the Guangxi Maize Research Institute (Nanning, China), the D80 Conference, MIT and, Columbia. Currently, Lacy is working on a book manuscript that chronicles over two decades of friendship and collaboration in southern Mali. His non-profit and academic work has been featured in two major documentaries: Sustaining Life by Sprint Features (nominated for a 2009 academy award), and Nyogonfe: Together (scheduled to be released in 2020).
Lacy is co-editor and author of two popular textbooks, Applying Anthropology, and Applying Cultural Anthropology, both published by McGraw-Hill. He has published a number of book chapters and articles that document cross cultural knowledge production in agriculture, community development, engineering, and even nanotechnology. He was awarded a Certificate of Congressional Recognition and Achievement from the US House of Representatives in 2011, the same year he was the inaugural awardee for Otterbein University’s Global Intercultural Achievement Award. In addition to his work as an anthropologist, Lacy is also known for his batik artwork, including one piece that toured the country from 2006-2009 as part of a traveling Smithsonian Folklife Festival exhibit celebrating the US National Parks Service.
"As educators we have to personalize how we deal with our students, not for them to remain in the whole standardization of how education is built, but help them understand how to move and advocate so that they can get to their own mission, which is to become successful individuals in the society."
The solutions I consistently deliver is encouraging my faculty and staff to continue to be great, in spite of the craziness around us. I offer the same to my students who need unapologetic love and support. The problems I enjoy solving are helping individuals understand that students are not at risk, but of promise.
Dr. Tyjaun A. Lee serves as the campus president of Penn Valley & Maple Woods campuses at Metropolitan Community College. She is responsible for all campus operations including the Heath Sciences Institute, which encompasses over thirteen health sciences programs. She is also responsible for all academic and student services on the Penn Valley Campus. Prior to arriving at MCC Penn Valley, she served as Vice President for Student Services at Prince George’s Community College. In that role, she was responsible for managing administrative units, programs and student services including recruitment, enrollment, student development, retention, marketing, athletics, and the coordination of the operational oversight of auxiliary services for students.
Prior to her role at Prince George’s Community College, Lee served as Associate Vice President of Enrollment Management and Student Services at Tidewater Community College in Norfolk, VA, where she provided strategic college-wide guidance and execution for all activities related to enrollment and student services.
In addition, Lee served as director of the counseling department at Cuyahoga Community College in Cleveland, Ohio at the Metropolitan Campus where she designed programs for students at risk academically. She was also national director for the Science, Engineering, Mathematics, and Aerospace Academy (SEMAA), where she managed a performance-based NASA contract, monitored and established 15 SEMAA sites across the country, and conducted workshops for at-risk students for NASA Glenn Research Center in Cleveland, Ohio. She also served as director of the Student Support Services Program at David N. Myers University in Cleveland, Ohio.
Currently, she serves on the Broadway Westport Council, which oversees the community development projects around the campus. She is a recent inductee in the Black Achievers of Kansas City. In addition, she serves on the board for Literacy KC. She is also the current President of the American Association of Women in Community Colleges, an affiliate council of the American Association of Community Colleges.
She also served as past President for the National Council on Student Development and is a member of the American Association of Community Colleges – Pathways Commission. Prior to her arrival in Kansas City, Missouri, she was active in several community programs that are geared toward underrepresented young men and women, including serving on the board for the Boys & Girls Clubs of Greater Washington (Prince George’s County branch), the Homeless Youth Work Group, and the state and local Action Advisory Group for the National Campaign to Prevent Teen and Unplanned Pregnancy.
Lee has been nationally recognized with awards and appointments for her exceptional leadership capabilities and her work with underrepresented and underprivileged students. Lee considers this work near and dear to her heart as she is the product of a single parent home and a first-generation college student. In 1994, the city of New Orleans honored Lee for her outstanding recruitment efforts at Ohio University’s Athens’ campus. In 2003, Lee was awarded the Nsoroma Award from the National Technical Association for her commitment to higher education. Lee serves on the Academic, Student, and Community Development commission. She is also an active member of the National Association of Student Personnel Administrators.
Lee, a Cleveland native, completed her undergraduate and graduate programs at Ohio University in Athens, Ohio, where she received her Doctorate in Educational Leadership, with an emphasis in higher education administration. Lee was appointed by Ohio University School of Education to be the Holmes Scholar for their institution. Her dissertation consisted of a phenomenological study of African-American women deans on predominately-white college campuses.
I'm a fixer that loves to ignite creative solutions to challenging problems, and build momentum for community to be its best self. Sometimes, this occurs at home with a disagreement between my children, or at work, when trying to solve for complex, cultural, or nuanced challenges in a person-centric environment.
Patrick McHonett is the Head of School at St. John’s Episcopal School in Rancho Santa Margarita, California. Patrick oversees the mission and vision for the entire community, which is comprised of 430-students, 90 faculty and staff, as well as a dedicated and invested group of parents, community supporters, and alumni far and wide. In a student-centered environment, St. John’s promises to balance tradition and innovation in the support and engagement of all students, from preschool through eighth grade.
Prior it joining St. John’s, Patrick served as the Associate Head of School at Phoenix Country Day School—the premier PK-12 independent school in Phoenix, Arizona. During his career in education, Patrick has taught, coached, counseled, and led a variety of curricular and co-curricular initiatives, as well as served on the boards of schools and regional and national committees. He was recognized by the National Association of Independent Schools, and was one of fifty rising stars awarded the Fellowship for Aspiring Heads in the 2013 cohort group. He has presented at multiple regional and national conferences for Independent School education and college admissions. He is a graduate of Claremont McKenna College and holds a master’s in Educational Leadership from Arizona State University. Patrick is most at home simply being a dad to his two kids, Charlotte and Jack, and loving husband to his wife, Jessica.
"The future is here. I can’t stress this enough. If your organization is not prepared for personalization today, think about what the state of your organization will be five years from now. It’s time to start making some near-term sacrifices to make sure you’re prepared for the future."
Problems where small details can provide the solution.
Nik Modi is a Managing Director at RBC Capital Markets, where he has responsibility for coverage of Beverage, Household Personal Care and Tobacco industries. The companies under Nik's coverage total over $1 trillion in combined market value.
Nik has consistently been ranked as one of the top analysts across the consumer space by Institutional Investor's All Star Analyst Survey. He has also been top rated across various analyst polls, including the Wall Street Journal, Fortune and Forbes.
"Most people find change uncomfortable, disruptive, and alarming. We avoid change when we can. When we can’t, we tell a story to help ourselves – and the people around us – cope with that change: Chapter One is all about bewilderment. Chapter Two is about exploration. In Chapter three, we meet a mentor. Chapter Four witnesses the combination of the insights of the mentor with the newly developed expertise of the hero. Chapter Five is all about mastery."
I love helping people tell their stories in ways that capture the attention of the world. We are all awash in information, and so our stories have to be compelling to be heard.
Dr. Nick Morgan is one of America’s top communication speakers, theorists and coaches. A passionate teacher, he is committed to helping people find clarity in their thinking and ideas – and then delivering them with panache. He has been commissioned by Fortune 50 companies to write for many CEOs and presidents. He has coached people to give Congressional testimony, to appear in the media, and to deliver unforgettable TED talks. He has worked widely with political and educational leaders. And he has himself spoken, led conferences, and moderated panels at venues around the world. During the last election cycle, he provided expert commentary on the presidential debates for CNN.
Nick’s methods, which are well-known for challenging conventional thinking, have been published worldwide. His acclaimed book on public speaking, Working the Room: How to Move People to Action through Audience-Centered Speaking, was published by Harvard in 2003 and reprinted in paperback in 2005 as Give Your Speech, Change the World: How to Move Your Audience to Action. His book on authentic communications, Trust Me, was published by Jossey-Bass in January 2009. His book on communications and brain science, Power Cues: The Subtle Science of Leading Groups, Persuading Others, and Maximizing Your Personal Impact, was published by Harvard in May 2014. His latest book is Can You Hear Me?, on the perils of virtual communication, published by Harvard in 2018.
Nick served as editor of the Harvard Management Communication Letter from 1998 – 2003. He has written hundreds of articles for local and national publications, and appears frequently on radio and TV. Nick is a former Fellow at the Center for Public Leadership at Harvard’s Kennedy School of Government.
After earning his PhD. in literature and rhetoric, Nick spent a number of years teaching Shakespeare and Public Speaking at the University of Virginia, Lehigh University, and Princeton University. He first started writing speeches for Virginia Governor Charles S. Robb and went on to found his own communications consulting organization, Public Words, in 1997.
Nick attributes his success to his honest and direct approach that challenges even the most confident orators to rethink how they communicate.
"Each person has a different set of things that makes them who they are, but it's about the combination of hearing what it is that each individual needs. We can do so much more to not just walk on by when somebody says they're fine, but to really push a little bit harder, and to try to seek to truly understand."
I enjoy solving large strategic problems that stretch the boundaries of what could be possible by amplifying solutions through collaboration. I best solve people and organization problems and tend to spend a lot of time asking what would transform our industry, who are the key stakeholders who would want to collaborate to solve this problem and what would it take to truly game change for our organization or industry.
Senior Vice President, People & Organization Stephanie Neuvirth is responsible for the leadership, vision and strategic planning for all People and Organization (P&O), including Associate Relations, Human Resource Systems, Recruiting, Compensation, Benefits, and Talent and Learning. Prior to joining Banfield, Stephanie held HR leadership roles with City of Hope, Mars Food, Mars Petcare, the Walt Disney Company and Advantage Sales and Marketing. She is a graduate of the University of Denver and holds a master's in business administration from U.S. International University. Stephanie and her husband have two daughters and a Beagle named Lucy.
Professionally I solve for the financial health of my business partners. I enjoy my ability to help the business make the best and most sound investment decisions leveraging analytically and critically thinking mindset. On the human capital side, I enjoy discovering and developing talents by believing and pushing beyond boundaries. I also enjoy connecting people for purpose of learning and growth through healthy and flourishing relationships
Michelle Nguyen is the business unit CFO within the Shared Service Areas of CVS Health. In this role, she is responsible for driving and managing the overall financial health and roadmap for the Enterprise Modernization initiative. Specifically, she and her team are responsible for delivering long-term value as part of our enterprise’s new focus on transforming the way we operate – helping to achieve multi-billion bottom-line savings as an outcome.
Prior to this role, she was Head of Retail Pharmacy Analytics where she was responsible for driving the advanced analytic agenda and roadmap for CVS Health retail pharmacy portfolio, advising internal clients on their full-range of analytic needs from business intelligence solutions to predictive modeling leveraging data science techniques, including artificial intelligence and machine learning algorithms.
Prior to CVS Health, Michelle has held several positions with increasing responsibilities within the financial services, retail and healthcare industries. Most recently Michelle was Director of Profit Initiatives and Analytics at Henry Schein Inc., a New York based healthcare company.
Michelle earned a bachelor’s degree in science from Penn State University, an International Business minor with Schiller International University of Paris, and an executive MBA from Michigan State University. She is also an Advisory Board Member of the Consortium Graduate Study in Management.
As we shift from an age of standardization to personalization, energizing talent will depend on how well organizations lead and serve employees as individuals.
Put your passion into action by participating in our consortium of equally energized big-thinkers who want to apply what they solve for to achieve this common goal: Help people lead in the age of personalization.
Our vision is to create a contributing learning network of committed individuals across multiple industries to disrupt the status quo in leadership. Because, knowing something is right is not enough to start doing what’s right.
Leadership in the Age of Personalization: Why Standardization Fails in the Age of “Me” defines the five shifts necessary to activate individual capacity and mitigate the risks of standardized thinking in a personalized world. It's time to break free from the standardization trap and constructively interrupt the way we’ve been leading.Read more
The strategic implications of today’s age of personalization are vast. Read how the LAOP movement has igniting new conversations in the media. Its impact reverberates across all industries.Read more
Everyone grapples with how to serve more-informed individuals, while seeking growth amidst marketplace uncertainty and disruption. Learn what CEOs and other Senior Executives are thinking and where they are in the journey to activate individual capacity at scale.Read more